We accept print-ready files in the following formats: PDF, AI, EPS, CDR, TIFF, JPEG, PSD, INDD, and PUB.

All reprints must duplicate what was originally printed.

Once your artwork has been approved it will go straight to production and no changes can be made.

Our design team will work with you until we create a banner that satisfies you.

Printers at Shallprint are calibrated to print colors accurately to match the order, but in cases where discrepancies arise, we cannot be held responsible. The appearance of the thumbnail could differ on our screens and equipment compared to yours. We do not issue refunds or accept returns based on color, depth, or tone differences. To ensure the best color match, we recommend converting any Spot or Pantone colors to the CMYK process before file upload. We handle these situations on a case-by-case basis.

We employ cutting-edge printing and finishing gear. We have dye-sublimation, direct-to-fabric, solvent, Eco-solvent, and HP-Latex printers. The maximum resolution of our solvent and eco-solvent printers is 320 dpi, whereas that of our UV printers is 1000 dpi. Direct-to-fabric printing and dye-sublimation transfer technology are used to print all of our fabric goods. We provide solvent and UV printing for our banners and decals.

We use 300 dpi to 1000 dpi resolution.

Yes, we print both but size selection on website is WxH. If you have any doubt you can opt for our Hire a Designer services for the design purpose.

For certain file types like PDF, DOC, DOCX, EPS, CDR, AI, PSD, TIF, TIFF, PPT, BMP, SVG, our system is not able to generate an instant proof for review but we have your file and our pre-press department will review your file for size and quality (resolution) before sending it to the production. They will contact you if the file is not good for printing. If a proof is requested, you will receive an email proof (even if the file is good) within 24 hours and we will only process the order after you review and approve the proof.

Banners made of 18 oz vinyl utilize a heavier amount of vinyl. This makes banners more durable while adding life to the display. We recommend this option for outdoor custom banners

Shallprint backs every product with a 180-day (6-month) warranty, covering any manufacturing defects to ensure your complete satisfaction. However, for transit damage, shipping errors, or quality concerns, please contact us within 3 days of receiving your order to ensure prompt assistance, as these issues are not covered under our standard warranty. To initiate a warranty claim, log into 'My Account,' navigate to 'Help and Support,' select the appropriate reason, and provide a detailed description along with clear images. Our team will review your request within 12 hours. If the claim is eligible, we will either replace the product at no additional cost or provide a credit equal to its value. Please note, Shallprint reserves the right to investigate claims to ensure they meet warranty criteria.

As one of the largest wholesale printers in the industry, we can order the materials and supplies directly from the manufacturers. Shallprint also manages orders within and outside of the United States, which lowers our overall cost of shipping and design. Since we are saving money from these high-quality products, we believe the savings should be passed along to you

All of our banners include grommets every three to four feet, per industry standards. If your banner needs to have grommets placed at specific points, please explain in the 'special instructions' box. Also, if grommets are needed, you will have to select them from the dropdown.

Yes our Vinyl Banners are waterproof and weather proof. Generally our Banners last three to five years

We can make the closest possible match to the colors you specify when placing orders.

All of the shipping calculations are done based on the product you will order from us. On the cart page, you will see the exact amount for shipping.

Yes, you need to register so that when your parcel is shipped, you can track the status and delivery details from the 'Your Account' section.

At this time, we only ship within the United States. We are unable to offer international shipping, but we are constantly working to expand our services. Please feel free to contact our customer support team for any further inquiries.

Right now we can’t, but we’re looking into how we can ship to military addresses.

You can modify the delivery address while the order is in the packaging process. If you need assistance with this, please get in touch with our customer support team. However, once the order is packed you cannot make changes to the delivery address.

Once the order is placed you cannot update the billing address.

Different materials mean that we can't always fit many products from the same order into the same package. There is a possibility that the product will arrive in many containers. If you have any questions or need assistance locating your additional package(s), please get in touch with our customer service team.

You can contact our customer support team via call or chat. We will check the progress on the order, and if possible, we will make the changes to the order. However, once the order is processed and is in production, there cannot be any changes to the order.

if orders are returned to our facility we will make every attempt to contact the customer to reship the order. If we cannot make contact with the customer we will be forced to toss the order after 30 days of receiving the returned order.

Shallprint's website displays an estimated delivery date for your product based on the selected shipping method. Please use the correct payment option when you reach the checkout. Unless there were issues with the shipping company, we have fulfilled over 85% of orders by the expected delivery date.

Once we get the approval for the artwork, our team will take 12-24 hours to work on the banner. From there, it depends on the type of shipping, which could range between three to nine business days.

Yes, please contact our sales department at info@shallprint.com or call us at 800-580-4489 for more information on how we can process your bulk order.

Yes, always! Our listed speeds include both the time it takes to print your order and deliver it to you.

Our fastest option is Rush (delivery in 2 business days), which is available only for certain products and destinations. These days include the production time of your order and the delivery to your doorstep. You can see on the product page and at checkout if Rush is available for the products and options you have selected.

We offer free shipping within the US (excluding Alaska, Hawaii and Puerto Rico) on orders $100+ before taxes and after any discounts are applied.

Once your order ships, we’ll send you a shipment confirmation email that includes the delivery method, estimated arrival date and other tracking details (if available). You can also go to your order history to look up tracking info.

We use a variety of shipping carriers, including the United States Postal Service, UPS and FedEx. We determine which carrier to use for your order based on a variety of factors, such as products purchased, shipping address, size/weight of the order and delivery speed selected.

We’re sorry, but because of our production process, we can’t accommodate special shipping requests.

If our shipping carrier loses your order, we will open an investigation on that package and issue a reprint with priority shipping. This can take about 3–4 days.

You can contact our customer support team via call or chat. We will check the progress on the order and if possible, we will make the changes to the order.

If you are tax exempt first order you need to palace with us and contact our customer support team with the tax exempt forms. Once its finalize we will provide you the refund for the tax and next time you will be exempt from the tax.

Shallprint guarantees that the order will be delivered safely and without any issues. However, sometimes the order may be damaged in transit. In which case you can take the product images along with the shipping box images, clearly showing the damage and the package label. Upon reviewing the images, we will offer a refund, reshipment, or store credit.